Feedback and Complaints

At Tas Gas Networks, we continually strive to offer excellent customer service. We also recognise that on some occasions we may not meet your expectations. In order to improve our customer service, we need your feedback and welcome suggestions on areas for improvement.

Please email us with information/suggestions and where possible, please detail your experience of our service and how we could have made our service a better experience to TasGas Feedback.

If you feel that your complaint or issue has not been resolved, you can lodge a complaint via post to the address below:

Safety and Compliance Manager
Tas Gas Networks
PO Box 858,
Launceston, Tasmania 7250

If you are not satisfied with the resolution of the complaint, you may escalate your complaint. At any time during the complaints process, you may request for Tas Gas’ complaints procedure which includes the relevant internal escalation processes.

If you still feel that the issue has not been resolved to your satisfaction you may choose to contact the Tasmanian Energy Ombudsman. Click here to visit The Energy Ombudsman’s website.