Connecting to Natural Gas

New Residential Connections

1. Check to see if natural gas is available at your property by our pipeline locator.
2. Research appliances you want to connect and get a quote to have them installed by your licensed gas fitter.
   

   Licenced Gas Fitters

3. Complete and submit an application with your choice of Retailer.
   Solstice Energy
   Aurora Energy
   

4. The Retailer will contact you to confirm receipt of your application.

5. Speak with a gas fitter to understand what your costs for installation are and appliance usage details.

6. A representative from TGN will call you to arrange a site inspection. At the inspection a meter location diagram will be left in your letterbox.
7. Following site inspection, an TGN representative will contact you to arrange a convenient time for the meter installation.
8. Once the meter has been installed, your licensed gasfitter can connect the meter. A minimum of 48 hours prior to connecting the meter, the gasfitter should advise the Retailer so that unlocking the meter can be scheduled to occur when the appliance installation is completed.

If, unfortunately your property does not appear to front the natural gas pipeline, then please submit your Network Extension enquiry here.

TGN registers and evaluates all EOIs based on the distance from the pipeline, density of the street and how many others have expressed an interest in the area.

In all instances, TGN will let you know the outcomes of its evaluation.

Re-connections

To reconnect your property to all the benefits of natural gas, please follow these easy steps:

1. Complete and submit an application with your choice of Retailer.
2. The Retailer will contact you to confirm receipt.
3. A representative of TGN will unlock your meter. TGN endeavours for all reconnections to occur within 1 business day.

If you have a forward moving in date, please let the Retailer know of your preferred connection date.

Commercial Connections

TGN has a dedicated commercial team that is committed to working individually with each business.

Our commercial team will work closely with you, to assist you through the sign up and connections process and can discuss your energy options to ensure that a new natural gas connection is the best business decision for you.

If you would like to speak with a member of our team, please contact us here. If, unfortunately your business does not appear to front the natural gas pipeline, then please submit your Network Extension enquiry here.

New Subdivisions and Developments

If you are planning a new residential subdivision or commercial development, we’d love to hear from you.

TGN distribution pipes may also be in a shared trench with electricity, water and telecommunications. TGN is happy to work with you to reduce development costs by collocating its distribution pipe in a shared trench.

Please contact us here and a representative from our commercial team will be in touch.

New subdivisions where Natural Gas is now available are:

Hobart

38 Waterworks Road, Dynnyrne
Moore Park Drive, Glenorchy
Old Tannery Apartments, Hobart
110 Giblin Street, New Town
Beaumont Estate, Lenah Valley
143 Pottery Road, Lenah Valley
221a Lenah Valley Road, Lenah Valley (stages 1 & 2)
227 Lenah Valley Road, Lenah Valley
270a Lenah Valley Road, Lenah Valley
Tivoli Green, Old Beach

Launceston

Ben Lomond Views Estate, Prospect
Mt Leslie Road, Prospect
Mt Pleasant Estate, Kings Meadows
Hardwicke Street, Summerhill

Burnie & Wynyard

Malonga Heights, Burnie

Devonport

Greenway Avenue, Devonport

Westbury

Westbury Industrial Estate

Spreyton

Fraser Street, Spreyton

New Natural Gas Retailers

TGN welcomes the opportunity to speak with natural gas retailers that wish to retail natural gas off the TGN distribution pipelines throughout Tasmania.

Please contact us here and a member of our commercial team will be in touch.

Located here are TGN’s Ring Fencing Policy and its Long Form Use of Systems Agreement (LFUOSA).